Refund Policy

We are committed to ensuring your complete satisfaction with OllaMan products. This policy outlines our refund terms and procedures.

1. Refund Eligibility

We provide refunds in the following situations:

• Requests made within 14 days of purchase (no reason required)
• Product has significant technical issues that our support team cannot resolve within a reasonable timeframe
• Product significantly differs from our description

2. Refund Exceptions

You may not be eligible for a refund in the following cases:

• More than 14 days have passed since purchase
• You have used advanced features of the product or performed extensive operations
• Refund request is due to incompatibility with clearly stated system requirements
• Subscription has been used for more than 50% of the billing cycle

3. How to Request a Refund

To request a refund, please contact us through the following method:

1. Send an email to [email protected] with the subject line “Refund Request”
2. Include your order number and purchase date in the email
3. Briefly explain the reason for the refund

Our customer support team will respond to your request within 2 business days.

4. Refund Processing

Once a refund is approved:

• We will process the refund within 3-5 business days
• The refund will be returned through the original payment method
• Depending on your bank or payment provider's policies, funds may take 5-10 business days to reach your account

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For subscription services, we can provide prorated refunds for unused time
• For packages containing multiple components, we may deduct the value of components already used

6. Subscription Cancellation

Subscriptions can be cancelled at any time:

• After cancellation, you can continue using the service until the end of the current billing cycle
• We will not charge for future unused billing cycles
• In most cases, we do not provide refunds for billing cycles that have already begun

7. Special Circumstances

We understand that special circumstances may arise. If you have a unique refund request, please contact us directly, and we will evaluate it on a case-by-case basis, striving to provide a reasonable solution.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect from the date of publication.

9. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].