Refund Policy

We are committed to ensuring your complete satisfaction with OllaMan products. This policy outlines our refund conditions and procedures.

1. Refund Eligibility

We offer refunds in the following cases:

• Requests made within 14 days of purchase (no reason required)
• Products with significant technical issues that our support team cannot resolve within a reasonable time
• Products with major discrepancies from our descriptions

2. Refund Exclusions

You may not be eligible for a refund in these cases:

• More than 14 days have passed since purchase
• You have used advanced features of the product or conducted extensive operations
• The refund request is due to incompatibility with clearly stated system requirements
• The subscription has been used for more than 50% of the billing cycle

3. How to Request a Refund

To request a refund, please contact us via:

1. Send an email to [email protected] with the subject "Refund Request"
2. Include your order number and purchase date in the email
3. Briefly explain the reason for the refund request

Our customer support team will respond to your request within 2 business days.

4. Refund Processing

Once a refund is approved:

• We will process the refund within 3-5 business days
• The refund will be issued through the original payment method
• Depending on your bank or payment provider's policies, funds may take 5-10 business days to appear in your account

5. Partial Refunds

In some cases, we may offer partial refunds:

• For subscription services, we may provide a prorated refund for unused time
• For packages with multiple components, we may deduct the value of used components

6. Subscription Cancellations

Subscriptions can be canceled at any time:

• After cancellation, you can continue using the service until the end of the current billing cycle
• We will not charge for future unused billing cycles
• In most cases, we do not provide refunds for billing cycles that have already begun

7. Special Circumstances

We understand that special circumstances may arise. If you have a special refund request, please contact us directly, and we will evaluate on a case-by-case basis, striving to provide a reasonable solution.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective when posted.

9. Contact Us

If you have any questions about our refund policy, please contact us at: [email protected]